At Tati Cleans Good LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services or visit our website.

1. How We Collect Your Personal Information

We collect personal information in the following ways:

• When you fill out contact forms on our website
• When you subscribe to our email or SMS updates
• When you call us to request our services
• When you interact with us through email or other communication channels
• Through cookies and similar technologies on our website

2. What Personal Information We Collect

The types of personal information we may collect include:

• Name, email address, and phone number
• Home or business address
• Service preferences and cleaning requirements
• Payment information (processed securely through our payment processors)
• IP addresses and device information when you visit our website

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and improve our cleaning services
• To communicate with you about appointments and service schedules
• To send you SMS notifications that you have opted in to receive
• To respond to your inquiries and provide customer support
• To maintain and improve our website and services
• To comply with legal obligations

4. How and Why We Share Personal Information with Third Parties

We may share your personal information with:

• Our cleaning team members to coordinate and provide services to you
• Legal authorities when required by law

SMS Consent: Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of SMS notifications by replying "STOP" to any message
• Unsubscribe from email communications via the unsubscribe link

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Email: tati@taticleansgood.us
Phone: (470) 905-3847
Address: 113 S. Perry Street, Lawrenceville, Georgia 30046 US

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page with an updated revision date.

Last Updated: January 14, 2025

At Tati Cleans Good LLC, we are committed to providing exceptional cleaning services and ensuring customer satisfaction. This Refund Policy outlines our approach to refunds and what you can expect if you are not satisfied with our services.

1. Service Satisfaction Guarantee

We stand behind the quality of our cleaning services. If you are not completely satisfied with any service we provided, please contact us within 24 hours of the service completion. We will work with you to address any concerns and, if necessary, return to re-clean any areas that did not meet your expectations at no additional charge.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service was not performed as agreed upon in the initial consultation
• Significant damage to your property caused by our team (subject to investigation)
• Service was canceled by us due to circumstances beyond our control
• Payment was processed in error

3. Refund Process

To request a refund:

• Contact us within 24 hours of service completion at (470) 905-3847 or tati@taticleansgood.us
• Provide specific details about your concerns
• Allow us the opportunity to resolve the issue through re-service before requesting a refund
• Refund requests will be reviewed on a case-by-case basis

4. Refund Timeline

If a refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used
• You will receive confirmation once the refund has been processed

5. Cancellation Policy

Service cancellations:

• Cancellations made 24 hours or more before scheduled service: Full refund or rescheduling at no charge
• Cancellations made less than 24 hours before scheduled service: 50% cancellation fee may apply
• Same-day cancellations or no-shows: Full service charge applies

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• The extent of service completed
• Specific areas or tasks that were not completed satisfactorily
• Circumstances that prevented full service completion

7. Non-Refundable Services

The following are generally not eligible for refunds:

• Services completed as agreed upon but customer changed preferences after completion
• Dissatisfaction with results that are within normal industry standards
• Pre-existing conditions or damage not caused by our cleaning service
• Additional services requested and completed beyond the original agreement

8. Dispute Resolution

We are committed to resolving any disputes fairly and promptly. If you are not satisfied with our response to your refund request, please contact our management team at tati@taticleansgood.us for further review.

9. Contact Information

For any refund-related inquiries, please contact us:

Phone: (470) 905-3847
Email: tati@taticleansgood.us
Address: 113 S. Perry Street, Lawrenceville, Georgia 30046 US

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Last Updated: January 14, 2025

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Tati Cleans Good LLC, you may receive messages related to the following:

• Cleaning appointment reminders
• Follow-up messages
• Billing inquiries
• Scheduling appointments
• Service updates

Example:

"Hi [Customer's name], I hope you're having a wonderful day :)
This is Tati from Tati Cleans Good LLC. I wanted to text you to let you know that our team has completed your cleaning service and I just wanted to check how everything went today?
Is there anything we can improve?
Reply STOP to opt-out from Tati Cleans Good LLC"

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Tati Cleans Good LLC in the following ways:

• By submitting an online form
• By calling our office and requesting SMS updates

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at http://taticleansgood.us/

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

Tell us about your cleaning needs and we'll get back to you within 2 hours with a personalized quote.